Faq frequently asked questions

1. Any money you add to your account on fullzinfo stays on the site and cannot be refunded outside of fullzinfo under any circumstances.

2. We can't promise or guarantee that your services will be compatible with any particular SSN that you buy here.

3. Save all your purchases to your device! We periodically wipe the data for sold items. ~once at 2 weeks.

4. If you insult or threaten other users or/and support, your account will be blocked without a refund.

5. To prevent abuse of trust, our platform operates with intermediary support between buyers and sellers by default.

6. 👩🏻‍💻 Our services guarantee that you will not be exposed to any malicious or unauthorized content, including bruteforce accounts, logs, botnet activity or other types of compromised data.

We're irresponsible for a passability and success rate of your links/services.

Refund for SSN can be provided only if you have a valid reason, such as:

1. 🪦 Deceased holder: If the SSN holder has passed away, you are eligible for a refund.
2. 📦 PO Box address: If the address listed on the SSN is a PO Box and not a physical address, you may be entitled to a refund.
3. 🚫 Incorrect primary information: If the primary information about the SSN holder, such as name, date of birth, or address, is incorrect, you are eligible for a refund.
4. ❓ Inconsistent information: If the information about the SSN holder is inconsistent, such as wrong date of birth, you may be entitled to a refund.

---

Important!

You must provide convincing evidence that something went wrong and you were unable to.
For example, obtain the correct address by all available means, including our lookup.
Without sufficient evidence, your refund request may be denied.

Post-Purchase Instructions

1. After you've purchased, please verify that the account meets the described characteristics.

   If everything looks good (e.g., no two-factor authentication is required, phone number is visible and active, emails are sendinng and receiving yet),
   you can safely change the password to your own and set up two-factor authentication.
   By doing so, you confirm that the account is valid and functional so far.

2. If any issues arise with the account within 24 hours of purchase, please let us know by opening a support ticket. We'll be happy to help you resolve any problems.

---

To Avoid Google Account Disablement

1. Log in to your Gmail account using a regular browser (no anti-detect or customized browsers needed).
2. Stay logged in for at least 5-6 hours. You can simply minimize the browser.
3. Send and receive 2-3 emails between your Gmail accounts.

This will help make your Gmail account look like it's being used for personal purposes, rather than spamming or verification.

---

per $8

You have 30 minutes to log in and report any issues!

1. Use a reliable VPN (like Express, VyprVPN, IPVanish, or Nord) to log in.
   Avoid using free VPNs like PIA, HMA, TunnelBear, or Hotspot Shield.
2. Once everything is confirmed as OK, add 2-factor authentication and set your own password a few hours later.
3. Please note that security settings are the buyer's responsibility.

*NOTE* Failure to follow these instructions may result in no refund or replacement. Good luck!  

Warranty and usage guidelines

1. We offer a limited warranty that lasts for 24 hours after purchase. Please note that this warranty is only valid if you follow our usage guidelines.
2. To ensure the best experience, please use a clean USA IP address. You can verify the cleanliness of your IP address by clicking on the Lookup IP tab.
3. If you encounter any issues and would like to request a refund, please follow these steps:
   1. Provide proof that you've used cookies (e.g., upload a screenshot to imgur.com) with online-view feature(no needed to download file)
   2. Share the IP address you used for login purposes as the ticket-form asking you.
4. It's essential to change both your email password and account password immediately after purchase.

---

Important notice:

Changing passwords within 24 hours will void your right to service from the seller.
This means you've successfully accessed the account and haven't encountered any issues.
Please be aware that certain services may have specific requirements or restrictions regarding password updates.However, you also can send to a seller your new password/credentials.

---

It's also important to note that the vast majority of sellers do not have any malicious intentions and will not attempt to access accounts they've already sold.
If you have any concerns or suspect unauthorized activity, please contact us immediately.

Understanding "(Not an account)" Category

If you come across the category (Not an account) in sections like:

1. Hotmail High trust Email address (Not an account)
2. Outlook High trust Email address (Not an account)

We're transparent about our seller disclosure terms.
Let's get started!

---

Are you ready to become a seller?

Anyone can sell on fullzinfo! Just reach out to us via ticket support, and we'll guide you through the process.
Before reaching out to us, please check our guidelines:

If you'd like to share any recommendations, reviews or proof of your experience as a seller (with screenshots), that's would be great!
Any extra details you can provide would be helpful too.

                Looking forward to hearing from you ASAP.
Thanks!

---

Seller guidelines:

1. Sell exclusively with us. No multi-listing allowed.
2. We reserve the right to reject any seller without explanation.
3. If you try to sell on multiple platforms or stores, we'll terminate our cooperation and remove your items. You'll still get paid for sold items, though.
4. Uploads must be in the specific format found on our homepage.

---

We're resolve disputes between buyers, sellers, and our store through personal communication only.

Item verification takes around 24 hours.